Also commonly known as secret shopping and field research, this methodology is an excellent, cost-effective tool to gather information on the frontline.
Our mystery shopping services include onsite, telephone and web-based programs for consumer and B2B organizations, across a wide-spectrum of business categories.
rated #1 Mystery shopping company
2019 industry leader by top consumer reviews
Why Mystery Shopping?
Leaders concur that mystery shopping is a highly-predictable and effective tool for holding your teams accountable for the habits that lead to sales.
Everyone else hates it.
AboutFace has reengineered mystery shopping with its exclusive product, Customer Experience Profile™, to be a non-threatening and effective way of generating the adoption of performance standards.
Mystery Shopping is also used in compliance and other types of data gathering programs – because remember, it is indeed, field research.
BENEFITS OF MYSTERY SHOPPING
Services Related to Mystery Shopping
An International Community
We have over 200,000 pre-qualified evaluators and panelists in Gig Central. These panelists share details about their life, as well as special licensing, knowledge and devices to help leaders understand their customers deepest functional & emotional needs.
Once enrolled, panelists receive consistent feedback, reviews & ratings, plus on-demand support, recognition and incentives.
Currently, we serve the United States, Canada, and Latin America and through key partnerships, we can also provide seamless coverage through Europe, Asia, and Australia.
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With over two decades of experience, AboutFace has been delivering consumer insights and engagement strategies for global brands on their journeys to create customer-centric cultures.
5579-B Chamblee Dunwoody Road, Suite 204
Atlanta, GA 30338