curious research, tech & innovation pros disrupting the world of cx.

Is your team ready to AboutFace? We work with CX leaders to help them reduce the complexity, conflict, timeframe and cost associated with adopting CX strategy.  

This is how we roll.

turnkey solution

We provide a way of gathering intelligence, analyzing and illuminating insights and providing strategic advisory in one turn-key solution.

We focus on providing:

 

Clear, no-surprises communication

 

24-hour issue resolution

 

intelligent problem solving

 

intuitive support

RATED #1 MYSTERY SHOPPING COMPANY

2019 Industry Leader by Top Consumer Reviews
With a network of over 200,000+ panelists, evaluators, auditors and researchers, we design onsite, telephone, and online mystery research programs for consumer and B2B organizations across a wide spectrum of business categories.

data minded, human-centric

CX Strategy & Design
AboutFace is recognized as an innovative, industry-leading provider of customer experience (CX) services and a founding member of the CXPA (Customer Experience Professionals Association), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.

meet archie™

The first-ever CX Research Subscription Solution.

We looked at all of the frustrations companies have when buying and implementing CX services and developed ARCHIE™ to:

  • Lower your costs of research
  • Gain flexibility in how you use your budgets
  • Reduce turn-around time and build trust with a partner that is completely devoted to you.
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Our specialties

We serve a wide range of business categories and consider these our specialties.

Don’t worry if you don’t see yours, we would still love to hear from you.

Women’s 

Lifestyle

Commercial &

Home Improvement

Health

& Pharma

Food

& Beverage 

Luxury

& High-End Goods

The company we keep

Over the past two decades, we’ve been delivering consumer insights and engagement strategies for global brands on their journey to a customer-centric culture.

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A few facts about our company

From humble beginnings to a top-tier customer experience research firm, we have always focused on one simple mission:
To improve the businesses of our clients in specific, profound, and measurable ways. 

Our team has over 30 years of experience in customer experience strategy and design, and our competitive advantage is that we have a large and talented team offering a full service experience. Yet, we’re appropriately sized for agility and quick to innovate based on what’s best for your business. 

  • Our clients refer us at a rate of 90%, and our client retention rate is a minimum of 5 years
  • We focus intensely on recruiting, retaining, and engaging top talent at every level of our company
  • Our clients genuinely love working with us because we have mastered customer centricity and it is embedded in our culture

REQUEST A QUOTE

Our team is ready to chat with you, so please tell us a little more about what you’re interested in and we’ll connect you with a quote or more information.

SCHEDULE A FREE DEMO WITH A CX SPECIALIST

Let us introduce you to ARCHIE™, the first-ever customer experience optimization subscription that helps anyone on your team to view, understand and share program data in real-time.

BECOME A SHOPPER!

AboutFace offers a wide range of shopping assignments across North America and we welcome you to join our network. Your first step to getting immediate work is to create a free shopper profile account.
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AboutFace Home Page

 

AboutFace provides the research, technology, guidance and exclusive services, leaders need to gain strategic advantage over their competition.

EASY ACCESS TO ABOUTFACE

With over two decades of experience, AboutFace has been delivering consumer insights and engagement strategies for global brands on their journeys to create customer-centric cultures.

5579-B Chamblee Dunwoody Road, Suite 204
Atlanta, GA 30338

COPYRIGHT © 2019 ABOUTFACE |   ALL RIGHTS RESERVED   |   PRIVACY STATEMENT