curious research, tech & innovation pros disrupting the world of cx.
Is your team ready to AboutFace? We work with CX leaders to help them reduce the complexity, conflict, timeframe and cost associated with adopting CX strategy.
This is how we roll.
RATED #1 MYSTERY SHOPPING COMPANY
2019 Industry Leader by Top Consumer Reviews
With a network of over 200,000+ panelists, evaluators, auditors and researchers, we design onsite, telephone, and online mystery research programs for consumer and B2B organizations across a wide spectrum of business categories.
data minded, human-centric
CX Strategy & Design
AboutFace is recognized as an innovative, industry-leading provider of customer experience (CX) services and a founding member of the CXPA (Customer Experience Professionals Association), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The first-ever CX Research Subscription Solution.
We looked at all of the frustrations companies have when buying and implementing CX services and developed ARCHIE™ to:
- Lower your costs of research
- Gain flexibility in how you use your budgets
- Reduce turn-around time and build trust with a partner that is completely devoted to you.
The company we keep
Over the past two decades, we’ve been delivering consumer insights and engagement strategies for global brands on their journey to a customer-centric culture.
A few facts about our company
From humble beginnings to a top-tier customer experience research firm, we have always focused on one simple mission:
To improve the businesses of our clients in specific, profound, and measurable ways.
Our team has over 30 years of experience in customer experience strategy and design, and our competitive advantage is that we have a large and talented team offering a full service experience. Yet, we’re appropriately sized for agility and quick to innovate based on what’s best for your business.
- Our clients refer us at a rate of 90%, and our client retention rate is a minimum of 5 years
- We focus intensely on recruiting, retaining, and engaging top talent at every level of our company
- Our clients genuinely love working with us because we have mastered customer centricity and it is embedded in our culture
With over two decades of experience, AboutFace has been delivering consumer insights and engagement strategies for global brands on their journeys to create customer-centric cultures.
5579-B Chamblee Dunwoody Road, Suite 204
Atlanta, GA 30338